ORDER/REGISTRATION CANCELLATION BY THE CUSTOMER

For any order/registration cancellation (full or partial), the customer must either:
a) send an email to info@alumini.gr, or
b) contact Customer Service by phone at +30 2104512000 (Monday–Friday, 09:00–17:00).

ORDER/REGISTRATION CANCELLATION BY THE COMPANY

The customer’s order/registration may be cancelled by the Company for any of the following reasons:

A) Failure to complete payment within a reasonable period when the selected payment method is bank transfer.

B) A technical error resulting in an incorrect price or description of the product/service.

C) The ordered product/service is no longer available and the system has not yet been updated accordingly (e.g. no remaining places available).

D) Improper use of the alumini ordering/registration system by the customer.

E) The execution of the order/registration would violate applicable laws, rules, or regulations.

F) In cases of force majeure.

WITHDRAWAL – ORDER/REGISTRATION REFUND POLICY

Cancellation and Refund of Conference Registrations

Customers may cancel a delegate/accompanying person registration:

• with a full refund, up to 2 months before the conference start date.
• with a 50% refund, up to 1 month before the conference start date.

No refunds will be issued after these deadlines.

If a registered participant is unable to attend, they may nominate another eligible person to attend in their place, with the same rights and privileges.

Refunds for payments made by bank transfer will be processed by transferring the amount to a bank account held with a Greek bank, as designated by the customer.

Refunds for payments made by credit card or PayPal will be processed electronically using the original payment method whenever possible.

ACCOMMODATION CANCELLATION

In the event of a reservation cancellation, no-show, or early departure, the cancellation policy of the respective hotel shall apply.